UPS Supply Chain Solutions says it is broadening the service parts logistics capabilities of its UPS Logistics Group.
UPS Logistics Group has formed a dedicated in-house parts planning team to expand its forecasting capabilities. The services include detailed calculations of appropriate inventory levels, location and expected demand.
The company’s global solution includes storage, returns, repairs, management of clients’ critical spares inventory, tracking of end-to-end parts movement and expedited delivery to meet stringent warranty obligations and minimize operational downtime.
“A pre-planned service parts network can tighten post-sales service costs and at the same time boost customer service. Our parts planning services will help customers determine what parts to buy or repair, when to buy or repair them and where to stock them in order to ensure customer service obligations are met,” said Bob Stoffel, senior vice president and COO of Service Parts Logistics, UPS Logistics Group.
The enhanced services will initially launch in the U.S. and Canada, with plans to expand soon into Europe and Asia.