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DHL Express Asia Pacific goes live with Quintiq Planning Solution

PHILADELPHIA, Pa. — By completing the installation of its Parcel and Express Planning Solution at DHL Express Singapore, Quintiq, a provider of Advanced Planning and Scheduling (APS) solutions, has reached the first milestone in a major project that officials say will help strengthen DHL’s express pick-up and delivery services across Asia Pacific.

Quintiq APS will ultimately provide all DHL Express operations throughout Asia Pacific. DHL officials say this move will help improve its customer service quality and reduce its carbon footprint. Initially focusing on utilizing the Quintiq solution for parcel pick-up, it will integrate delivery functions in the coming months.

Development of the Quintiq solution for DHL Express in Malaysia is now underway, with implementation expected to be completed during in the second quarter of 2008. India, China, Hong Kong, Australia and other countries in the region are scheduled to go live through the rest of the year and early 2009.

Officials say the Quintiq solution has already proved effective at enabling the company to improve dispatch performance during the implementation phase.

“The kind of improvement that we have already seen in dispatching efficiency is a direct result of the increased visibility and automation provided by the Quintiq solution,” said Oliver Facey, vice-president of operations programs, Asia Pacific, at DHL Express. “Although the solution has only just gone live, we are very pleased and encouraged by these preliminary results. We expect that these and other efficiencies gained over the short and long term will enable DHL Express to sustain efficient operations, lighten the workload of our planners and improve their productivity.

“Quintiq has shown capable of delivering highly reliable planning support for the Asia Pacific region, with close collaboration with our internal IT and business groups.”

Officials are calling Singapore project “highly successful” on many fronts, including the positive preliminary results; the speed of the project, which took just a little over six months; and the relative ease with which the Quintiq solution was integrated with DHL Express Singapore’s existing management applications.

“The complexity of the technical environment at DHL Express Singapore presented Quintiq with a significant challenge,” said Victor Allis, CEO of Quintiq. “Nevertheless, because it is an open and highly flexible solution, we were able to easily integrate Quintiq with all necessary existing systems, configure the solution to support the great number of data feeds in and out, and work with the long-distance data communication lines that links DHL Express Singapore with its far-flung market.”

The Singapore and wider Asia-Pacific project echoes a similar, ongoing implementation of the Quintiq solution for DHL Express in Europe which is part of a global contract designed to allow DHL to use Quintiq’s advanced planning and scheduling solutions across the globe. “This coverage will effectively establish Quintiq as the worldwide standard for advanced planning and scheduling of dispatch services,” Allis added.