OTTAWA,Ont.– Canada Post’s FlexDelivery, the service that allows customers to direct the items they order online to any post office they choose, has won the Delivery on Demand Award at the World Post & Parcel Awards 2016. Canada Post demonstrated “the most consumer-centric approach” in creating a delivery service that offers choice, flexibility and control over where, when and how consumers can pick up their parcels, the judges decided.
The World Post & Parcel Awards recognize innovation, technology and best practices in the global postal and express delivery industry. Known as the World Mail Awards since 2000, they were rebranded for 2016 to reflect the global industry’s historic shift from mail to e-commerce parcels.The winners were announced at the awards event inWarsaw, PolandonJune 15, 2016.
Launched inMay 2015, FlexDelivery allows customers to direct their online purchase to a post office near their workplace, their child’s caregiver, their cottage or a travel destination – or any place inCanada.
“Consumers are demanding flexibility and convenience when it comes to delivery. Our teams have met that need in an innovative yet easy-to-use way,” says René Desmarais, Senior Vice-President, Parcels, at Canada Post. “Posts around the world are innovating. That’s all the more reason to be thrilled that the industry recognizes our FlexDelivery service as the most consumer-centric delivery experience available.”
“With FlexDelivery, we put power in the hands of the consumer,” saysPaul Bernard, Director of Product Management, Parcels at Canada Post. “At the beta testing stage, we asked consumers to journal their experiences with their online orders, knowing this service had to meet Canadians’ high expectations.”